DELIVERY & RETURNS
DELIVERY & RETURNS
Please allow 24h. for your order to be processed and shipped (excluding weekends). You will be sent an email to confirm your order and then a second email to confirm that your order has been shipped. (If you do not receive this email, please check your junk mail).
*We don't deliver on Saturdays, Sundays and holidays.
All customs/import duties are charged once the parcel reaches its destination country. The charges must be paid by the recipient of the parcel. We have no control over these charges. Customs policies and import duties vary widely from country to country.
**In some rare instances customs can hold your order, this can add on an additional 7 working days delivery time.
RETURNS & EXCHANGES
You can return items to us for a refund up to 14 days after your goods are received, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. Please allow up to 10 days for your returned items to be refunded. PLEASE fill out the ‘returns form’ that you will find along with your order and return it with your item. Remember to obtain and keep a certificate of postage from the post office since this will act as your proof of delivery.
The return costs are borne by the buyer.
In the event that you have benefited from free shipping costs with your order, these will be deducted from the amount to be returned.
International Returns: Customs declarations for all Non-EU returns must be marked 'Returned goods. No commercial value'.
You can return an item for an exchange up to 14 days after your goods are received, if you'd like a different colour or size of the same item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order. When you return your order, just pop your returns form in the parcel detailing your exchange size or colour. PLEASE fill out the ‘returns form’ that you will find along with your order and return it with your item.
The return costs are borne by the buyer, but the shipment of the new items are in charge of UPCOTM.
For further information please contact us, we’re happy to help! Please email firstname.lastname@example.org